Privacy Policy
Effective Date:
11 September 2026
Lyalor Security (“Lyalor Security”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, contact us, request our services, or enter into a service agreement with us.

Lyalor Security operates as an authorised ADT dealer and may process personal information as part of providing and facilitating security services, including alarm and armed-response services and other security solutions.
1. Information we collect
1.1 Information provided through our website
When you contact us through our website or submit an enquiry or quotation request, we may collect:
  • Your name;
  • Telephone or mobile number;
  • Email address; and
  • The security service or services you are interested in.
This information is used to respond to your enquiry, contact you regarding your requested service, prepare quotations, and assist you with our products and services.
1.2 Information collected during customer onboarding
If you decide to proceed with our services and enter into an ADT-related contract, additional personal information may be required.

Depending on the service and contractual requirements, this may include:
  • Identity document or identification information;
  • Residential or service address;
  • Telephone and contact information;
  • Email address;
  • Banking and payment information, including bank account details; and
  • Information required to perform applicable credit checks.
This information is collected only when necessary for customer verification, contractual administration, credit assessment, payment processing, and the onboarding and activation of the requested services.

We do not request or collect customers' identity documents or banking information through the general website enquiry or quotation forms.
2. How We Use Personal Information
We may use personal information for purposes including:
  • Responding to enquiries and requests for quotations;
  • Contacting prospective customers regarding requested services;
  • Preparing and administering customer agreements;
  • Verifying customer information;
  • Conducting credit assessments where applicable and authorised;
  • Processing and administering payments and debit-order arrangements;
  • Onboarding customers for ADT services;
  • Submitting information required by ADT to activate and provide contracted services;
  • Providing customer support and after-sales assistance;
  • Communicating with customers regarding their services or agreements;
  • Maintaining business and contractual records;
  • Complying with applicable legal and regulatory requirements; and
  • Protecting the rights, property and legitimate interests of Lyalor Security, our customers, and relevant service providers.
3. Sharing of Personal Information
We do not sell or rent customers' personal information to third parties.

Personal information may, where necessary and lawful, be shared with trusted parties involved in providing or administering the requested services.

This may include:
ADT
Where a customer enters into an applicable ADT-related agreement, Lyalor Security may provide the customer's required information to ADT for purposes including customer onboarding, verification, contract administration, service activation, and the provision of ADT services such as armed response and security monitoring.
Credit bureaux and authorised service providers
Where a credit assessment is required as part of the applicable contractual process, relevant personal information may be provided to authorised credit bureaux or service providers for the purpose of conducting the required credit assessment.
Payment and financial service providers
Where necessary to administer payments or debit-order arrangements, relevant financial information may be processed by authorised payment or financial service providers.
Law enforcement and regulatory authorities
We may disclose personal information where required or permitted by law, regulation, court order, or other lawful process.
4. Protection of Personal Information
We take reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Access to customer information is limited to persons and service providers who require the information for legitimate business, contractual, operational, or legal purposes.

Because certain information collected during customer onboarding is particularly sensitive, including identification and banking information, we take reasonable steps to ensure that such information is handled securely and only for legitimate purposes.
5. Website, Cookies and Tracking
Our website does not currently use analytics services to track visitors.

We do not intentionally collect personal information through cookies for advertising or analytics purposes.

Our website contains a WhatsApp contact option. When you select the WhatsApp button, you are redirected to communicate with Lyalor Security through our business WhatsApp account. Information you provide through WhatsApp may be processed in accordance with this Privacy Policy and the applicable terms and privacy practices of WhatsApp.
6. Direct Communications
If you provide your contact information through our website, telephone, WhatsApp, email, or another legitimate communication channel, we may use that information to respond to your enquiry and communicate with you regarding the products or services you have requested.

Where required by applicable law, appropriate consent or another lawful basis will be obtained before using personal information for direct marketing purposes.
7. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, providing services, resolving disputes, maintaining business records, and complying with applicable legal and regulatory requirements.

Different types of information may therefore be retained for different periods depending on the nature of the information and the applicable legal or contractual requirements.
8. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
  • Request access to personal information we hold about you;
  • Request correction or updating of inaccurate or incomplete information;
  • Request deletion of personal information where there is no lawful reason for us to retain it;
  • Object to certain forms of processing;
  • Object to direct marketing in circumstances permitted by law; and
  • Lodge a complaint regarding the processing of your personal information.
Requests relating to personal information should be submitted using the contact details provided below.
9. Third-Party Websites and Services
Our website may contain links or integrations that direct you to third-party services, including WhatsApp and services associated with ADT.

Once you leave the Lyalor Security website or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

We are not responsible for the privacy practices of third-party websites or platforms that we do not control.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

The updated version will be published on our website with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, you may contact Lyalor Security through the contact details provided on our website.

Lyalor Security

Rustenburg, South Africa

Website: https://lyalorsecurity.co.za/

For privacy-related enquiries, please use our official contact channels to ensure that your request is directed to the appropriate person.

12. Acceptance
By using our website or voluntarily providing personal information to Lyalor Security, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, processing of personal information will be carried out in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.